Zcom Technologies Ltd.

Login or Signup





Customer Service

Shipping & Delivery

All orders are shipped with tracking numbers and normally require a signature on delivery. For Urgent Courier Delivery please contact us and we will inform you prices depending upon your location of delivery.

Shipping Charges:

Cost will be calculated and informed to you at the confirmation page before you submit your order.

Normal Delivery Schedule: Please note this is normal delivery estimated time, for rural delivery it may take 1 to 2 days extra.

Auckland – Overnight
North Island – 1 to 2 days
South Island – 2 to 3 days

We normally inform tracking detail as soon as order dispatch, In case you have not received your order within estimated time schedule please contact courier service provider with tracking number or order number immediately at [email protected]

Privacy & Security

At Zcom Technologies we know you care how information about you is stored and shared, and that you expect us to handle your personal and company information carefully and sensibly.

This notice describes our privacy policy. By visiting our Web site or by otherwise interacting with Zcom Technologies, you agree to accept the practices described in this Privacy Notice.

What Information Does Zcom Technologies Collect?

Here are the types of information we gather from visitors to Zcom Technologies:

Information You Give Us: We receive and store any information you enter when you open an account with our company or give it to us in any other way, such as by telephone or by electronic mail. This information includes your full name, Company name, mailing address, phone numbers, email address, and where provided, your facsimile number. We also collect certain financial information from you when you fill out a application form for an account with our company.

Does Zcom Technologies Share the Information It Receives?

All information supplied to Zcom Technologies is retained within the company and any credit reference to a third party must be authorised by the customer. except as set out in this Privacy Notice, you will receive notice when personal information about you might go to third parties, and you will have an opportunity to choose not to have us share that information. We share personal information as described below:

. Agents: We may engage other companies and individuals to perform functions on our behalf. Examples include processing credit card payments, providing marketing assistance, providing customer services, sending postal mail and email to you, removing repetitive information from customer lists, and analysing data. These persons have access to personal information needed to perform their functions.

. Business Transfers: As we continue to develop our business, we might sell or buy businesses or their assets. In such transactions, customer information generally is one of the transferred business assets. Also, if Zcom Technologies, or all or substantially all of its assets were ever to be acquired, customer information will be one of the transferred assets.

. Protection of Zcom Technologies and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Services Agreement and other agreements; or protect the rights, property, or safety of Zcom Technologies, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Electronic Mail

From time to time, Zcom Technologies may use your personal information to contact you by electronic mail concerning your use of our services or products. These communications are intended to inform you of important information regarding your account, or about general services or product information provided by Zcom Technologies. If you do not want to receive email from us regarding service updates, please click the "unsubscribe link" at the bottom of any email you receive from Zcom Technologies. We will, however, continue to send you email regarding your account administration and necessary information, such as overdue accounts.

How Secure Is Information About Me?

Your credit card information is encrypted during transmission and storage, and credit card details are not stored on Internet facing servers.

You can further help to ensure your security by taking a few simple precautions. For instance, it is important for you to protect against unauthorized access to your Zcom Technologies username and password and to your computer. Be sure to sign off when you are finished using a shared computer.

Conditions of Use, Notices, and Revisions

When you choose to visit Zcom Technologies your visit and any dispute over privacy is subject to this Notice and our Services, Agreement, including limitations on damages, and application of the law of New Zealand. If you have any concern about privacy at Zcom Technologies, please contact Customer Support and we will try to resolve it.

Our business changes constantly. This Notice and the Services Agreement will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. You should check our Web site frequently to see any recent changes.


The table below lists the cookies we collect and what information they store.


COOKIE Description


The association with your shopping cart.


Stores the category info on the page, that allows to display pages more quickly.


The items that you have in the Compare Products list.


Your preferred currency


An encrypted version of your customer id with the store.


An indicator if you are currently logged into the store.


An encrypted version of the customer group you belong to.


Stores the Customer Segment ID


A flag, which indicates whether caching is disabled or not.


You sesssion ID on the server.


Allows guests to edit their orders.


The last category you visited.


The most recent product you have viewed.


Indicates whether a new message has been received.


Indicates whether it is allowed to use cache.


A link to information about your cart and viewing history if you have asked the site.


The ID of any polls you have recently voted in.


Information on what polls you have voted on.


The items that you have recently compared.


Information on products you have emailed to friends.


The store view or language you have selected.


Indicates whether a customer allowed to use cookies.


The products that you have recently viewed.


An encrypted list of products added to your Wishlist.


The number of items in your Wishlist.


Returns & Replacements

All goods to be returned must have Return Authorization Number issued by us. The issue of a Return Authorization Number does not guarantee that we will accept the return.

Non Faulty Returns also will require a Return Authorization Number and must be returned within 7 days of delivery. The returned item must be un-opened and in resalable condition, and will be subject to a minimum 15% restocking fee.  Freight charges will not be credited under any circumstances.

Products with missing accessories, damaged or open packaging cannot be returned.

Faulty Returns will require a Return Authorization Number within 7 days. Refund will be given if the product is deemed faulty. If the faulty return is outside that period, then you will have to apply for warranty procedures. Freight charges will not be credited under any circumstances.

Software cannot be returned for Credit, this is due to copyright regulations.
Terms & Conditions

The terms of conditions of sale set out below govern all of the supplies of goods and services from zcom.co.nz (“ZCom”, “we”, “us”, “our”) to the customer (“you”). They will replace any terms and conditions contained in any document used by you and purporting to have contractual effect, and you acceptance of any goods or services from Zcom Technologies LTD indicates your acceptance of these terms of conditions of sale.


Orders, Delivery and Risk

We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We also reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

You are responsible for insurance and risk in the Products from the earlier of the time they are received by a carrier for delivery to you or the time they are collected by you or your agent.

Where we agree to transport the goods to a specified place, we will deliver, or arrange delivery of, the goods to that place.  Except where otherwise agreed, you will pay for all resulting transportation costs.

All freight charges shall be at your cost unless otherwise agreed and stated.

We will make every effort to ensure delivery of Products or services, is on time, but will not be liable to you for any loss or damage arising in any way from any delay in delivery or performance.  Delay in delivery or performance does not entitle you to cancel any order.

Where you ask us to deliver goods directly to another person, that person takes possession of the goods for you as your agent, and you are still directly responsible to us under these terms of trade.

Any claims for shortage or damage during delivery must be made to the carrier within 24 hours of the date of delivery.  Where goods appear to be damaged or missing you must contact the carrier and us immediately. 


Price and Quotations

All prices inclusive GST and excluding freight. Unless otherwise agreed in writing

Prices may be altered without notice; We reserves the rights to alter its prices at any time

The purchase price is for goods supplied and packed, and is exclusive of installation and maintenance.

Purchase prices are given in New Zealand dollars.

You agree to pay goods and services tax and any other government duties, levies or taxes in respect of the goods or services.

You are bound to pay us the price once we accept your order. A quotation does not give rise to a binding contract until you place an order which we subsequently accept.



Payment must be made in nominated bank account prior to delivery of your order, unless we agree otherwise in writing.

Payment method only available on Direct debit, Bank deposit or cheque

Payment by cheque takes at least 3 to 5 working days to be fully cleared through the banking system into our account. Order will be dispatch after the cheque is cleared.


Return Policy

All goods to be returned must have Return Authorization Number issued by us. The issue of a Return Authorization Number does not guarantee that we will accept the return.

Non Faulty Returns also will require a Return Authorization Number and must be return within 7 days of delivery. The returned item must be in saleable, un-opened and resalable condition, and will be subject to a minimum 20% restocking fee. Freight charges will not be credited under any circumstances.

Products with missing accessories, damaged or open packaging cannot be returned.

Faulty Returns will require a Return Authorization Number within 7 days. Refund will be given if the product is deemed faulty. If the faulty return is outside that period, then you will have to apply for warranty procedures. Freight charges will not be credited under any circumstances.

Software cannot be returned of Credit, this is due to copyright regulations.



Goods are subject to the manufacturer’s warranties only.  We will pass on the benefit of those warranties to you, without being directly liable to you under any warranty.  Manufacturer’s warranties are set out on the Website.

Where goods are subject to a return to base warranty, you are responsible for returning them to us or the manufacturers (as provided by the warranty) and you may be responsible for additional cost including (but not limited to) freight.

Any warranty may be voided by unreasonable use, damage or misuse (including problems caused by misuse or damage after the goods have left from us), negligent installation or operation, inadequate packaging, cleaning or maintenance, unauthorized repairs, modifications or the addition of hardware, software or consumables not supplied by us.

We do not undertake that repair facilities and parts will be available for the goods.  We will not be liable to repair or replace any defective goods and at our own discretion we may:

Notify the manufacturer of the goods of any defect notified by you;

Request the manufacturer to repair or replace any defective goods.

Data loss is not covered under warranties, so we recommend that you undertake regular backups on a separate storage medium (please note that such storage medium is not covered for by a loss of data warranty either).


Risk and ownership

Risk of any loss, damage or deterioration of or to the goods passes to you on delivery.

Ownership of the goods remains with us and does not pass to you until you pay all amounts you owe to us or resell the goods in accordance with these terms.

While ownership of the goods remains with us:

You must store them separately or clearly identify them as belonging to us.

We authorize you in the ordinary course of your business to use the goods or sell them for full consideration.  This authority is revoked from the earlier of the following:

We deem your credit to be unsatisfactory;

The occurrence of an Event of Default; or

The time that we notify you in writing that this authority is revoked.

We can enter the premises where the goods are stored and remove them without being responsible for any damage caused in doing so.  We can resell any of the goods and apply the proceeds of sale in reduction of amounts you owe to us.

If you resell or use the goods before ownership of the goods has passed to you, the proceeds of such sale or use shall be received and held by you (in whatever form) in trust for both you and us.  Our interest as beneficiary under that trust shall be that portion of the proceeds which does not exceed all amounts you owe us.  You will be entitled to the balance of the proceeds. 

We can bring an action for the price of the goods sold even where ownership of the goods may not have passed to you.


Errors or Omissions

Zcom is entitled at any time to correct all errors and omissions (whether clerical, computational or otherwise) in any advertising, quotation, pricing, invoice or acknowledgement. We shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We will notify you promptly of any error or omission discovered, and gives you the option of returning the goods for a full refund.


Consumer Guarantees Act 1993

Where the buyer is acquiring the product for the purpose of business then the Consumer Guarantees Act 1993 shall not apply. 

In the event the buyer is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser's rights under the Consumer Guarantees Act 1993, to the intent that no provisions shall any way limit the buyer's rights under the Act.


No liability

We shall not be liable for any delays or failure in complying with any obligation imposed on it under any contract or for any loss or damage (including indirect or consequential loss of profits, data or damage) as claimed by the Customer.

Should any liability in relation to this agreement (or the goods supplied under this agreement) be imposed on Zcom for any reason, our total liability to you is limited to the price of those goods and services supplied by us to which the liability relates. We will not, in any case, be liable for any consequential or special damages, including loss of business profits.

If we are unable to provide its obligation under the terms of this agreement by reason of strike, lock-out, riot, industrial action, fire, storm, operation of law or other cause beyond its control, then we are released from the obligation under this agreement.


Governing Law

The contract and its terms are governed by, and shall be construed in accordance with, the laws of New Zealand. Both parties submit to the exclusive jurisdiction of the courts of New Zealand.



We reserve the right to modify and vary these terms and conditions at any time.